UGER stands for United Global Educational Resources. UGER with its visionary leadership from Executive Chairman Dr. Jalal Saleh Said Al Hadhrami brought different entities to one platform in a common cause to cater schools with best possible educational services. Service Delivery Transformation was an important factor of the formation of UGER as a Focal Point. It benefited to all stakeholders bringing them to one common platform. A careful Analysis and execution of plan based on the Analysis proved important factor to execute and implement the services planned for the schools. Collecting data from various events and visits to schools also helped a lot to our analysis and to plan the execution in advance. Downsizing the market suppliers helped to tackle Piracy issues in the market.